Tattoo Proton S.L.
Terms and conditions
Contractual information for consumers, professionals and distributors: orders, payments, delivery, withdrawal, warranty, privacy and claims.
Contracting company
Scope and type of client
These conditions regulate purchases made on the site. A consumer acts for purposes outside of his professional activity; a professional client or distributor buy for your business. Mandatory consumer rules only apply when the buyer legally meets that condition.
The particular conditions shown in a form, quotation, promotion or checkout prevail for that order when they are more specific and lawful. The Proton logo is a distinctive sign registered within the territorial, material and temporal scope of the rights currently in force. The purchase does not transfer rights to the Tattoo Proton name, logo, distinctive signs, designs, packaging, labels or other content, nor does it authorize the unlawful acquisition, use or disclosure of non-public information that meets the legal requirements for protection as a trade secret; independent creation and other acts permitted by law remain unaffected.
Language, copy and correction of data
The process can be consulted in the languages available in the store. Before paying, the customer can review products, quantities, address, shipping, taxes and total, and correct errors. The order confirmation is sent to the email provided and constitutes lasting support for the operation.
The order and invoice are kept for the legal periods and can be consulted in the account when that function is available.
Hiring and acceptance process
- The customer selects the products and checks the cart.
- Provide or confirm your data, address, delivery method and payment method.
- Expressly accept these conditions and press the button that indicates the payment obligation.
- Tattoo Proton acknowledges receipt by email. The order is accepted when its processing or shipment is confirmed, without prejudice to the collection or blocking of the amount authorized by the payment method.
If there is an obvious pricing error, an item is unavailable, there are reasonable grounds to suspect fraud, a legal restriction applies or the destination cannot be served, Tattoo Proton will contact the customer and promptly refund any amount incorrectly charged.
Safety products and information
The sheet describes the essential characteristics, format, intended use, price and availability. Labeling, batch, expiration date, instructions, warnings and storage conditions must be respected. Products identified for professional use should only be used by persons with the training and authorization required in their country.
When required, the offer will show or facilitate the identification of the manufacturer or person responsible, the product and its safety warnings. The customer must not use a product that is damaged, manipulated or incompatible with its purpose. The appearance of products, packaging, labels, presentations and graphics may be protected by design rights, intellectual property or other rights when they meet the legal requirements. The formulas, compositions, manufacturing processes, methods, technical documentation, unpublished specifications and other knowledge linked to products that meet legal requirements are protected as business secrets in accordance with Law 1/2019; This protection does not extend to public information or to lawful acts recognized by law.
Availability and substitutions
Stock is updated as accurately as possible, but there may be an exceptional overlap of orders. A product will not be replaced with a different one without informing and obtaining the necessary acceptance. If it cannot be served, a lawful alternative or appropriate refund will be offered.
Prices, taxes, billing and payment
Prices may change for future purchases, but are not modified retroactively after accepting an order. The client is responsible for providing accurate tax and VAT data. A possible exemption or reversal of the taxable person will only be applied when the regulations allow it and the necessary verifications are satisfactory.
The available methods appear at checkout. Payment providers may apply their own authentication and fraud prevention measures. Tattoo Proton does not store full card details when payment is processed by a third party provider.
Delivery and transmission of risk
The areas, rates, tracking, customs and incident management appear in the Shipping conditions. In sales to consumers, and unless otherwise agreed, delivery will be made without undue delay and within the maximum legal period.
If Tattoo Proton proposes or selects the carrier, the risk of loss or damage passes to the consumer when he or an indicated third party acquires material possession. If the consumer independently contracts a non-proposed carrier, the specific legal regime applies.
International sales and customs
The buyer must verify that the product can be imported, purchased and used legally in the destination country. Unless expressly indicated on the checkout or invoice, customs duties, import taxes, licenses and local shipping costs are not included.
No clause displaces the mandatory regulations applicable to the consumer in their country or the product safety obligations that correspond to the economic operator.
Right of withdrawal for consumers
Except for a legal exception, the consumer can withdraw from the purchase during 14 calendar days without indicating a reason. In sales of goods, the term begins when the consumer or a third party indicated by him, other than the carrier, receives the good; If an order is delivered in parts, it begins with the last delivery.
To exercise it, simply send an unequivocal declaration before expiration to europe@tattooproton.com, indicating name, address, order number, products and date of receipt. You can use the following model, without it being mandatory:
Model: "To the attention of Tattoo Proton S.L.: I hereby inform you that I am withdrawing from the purchase of the order [number], received on [date]. Name, address, date and signature only if presented on paper."
The consumer must return the goods within 14 days of giving notice and will normally bear the direct cost, unless Tattoo Proton has agreed to bear it or failed to inform the consumer of that cost. The refund includes all payments received and the cost of the least expensive standard delivery method offered; it may be withheld until the goods or proof of return are received. The same payment method will be used unless a different method has been validly agreed, at no additional cost.
Hygiene exception: The withdrawal does not apply to sealed goods that are not suitable for return for health or hygiene reasons when they have been unsealed after delivery. The exception will apply only if the nature of the product, the seal and the opening actually meet the legal requirements; It does not automatically extend to the entire catalog.
Personalized products, those that may deteriorate or expire quickly and other cases expressly provided for by law may be exempt. None of the foregoing limits a claim for defective, incorrect or non-conforming product.
Status and shipping of returns
The product must be returned protected, with accessories, documentation and packaging reasonably preserved. The consumer can examine it as they would in an establishment; will be liable only for the decrease in value caused by handling other than that necessary to know its nature, characteristics and operation.
Before shipping, contact Tattoo Proton to properly identify the return and obtain the current address and instructions.
Compliance and legal guarantee
For goods purchased by consumers in Spain, Tattoo Proton is responsible for any lack of conformity that exists upon delivery and manifests within three years from delivery, without prejudice to more favorable terms or mandatory rules applicable in another country.
As legally applicable, the consumer may request free repair or replacement and, where this is not possible or appropriate, price reduction or termination. A manufacturer's commercial warranty, if any, is in addition to the legal warranty and does not replace it.
In business purchases, commercial regulations, the guarantee offered and the particular conditions apply, without automatically extending the exclusive legal regime for consumers.
Account and security
The client must provide truthful information, protect their password and report any unauthorized access. Tattoo Proton may apply proportionate verifications, suspend suspicious transactions or request additional information when necessary to prevent fraud, comply with legal obligations or protect parties. Access to an account or non-public information does not authorize its obtaining, use or disclosure when it constitutes a protected business secret, without prejudice to independent creation and other lawful acts recognized by law.
Privacy and data protection
Responsible: Tattoo Proton S.L., NIF B24730798, Calle Real 44, 24398 Congosto, León, España; contact: europe@tattooproton.com.
Identification data, contact, account, address, orders, billing, pseudonymized payments, VAT, communications, preferences and technical data necessary to manage the commercial relationship, deliver products, provide support, prevent fraud, comply with tax obligations and defend claims are processed.
The legal bases may be the performance of the contract, compliance with legal obligations, legitimate interest in security and fraud prevention, and consent for optional communications. The data is communicated to carriers, payment providers, hosting, support and authorities only to the extent necessary or legally required. International transfers, if they exist, will be made with the applicable guarantees.
The data is kept during the relationship and the fiscal, commercial, warranty and liability periods. The interested party may request access, rectification, deletion, opposition, limitation and portability, and withdraw consent without retroactive effect. You can also complain to the Spanish Data Protection Agency.
Cookies and preferences
Strictly necessary technologies maintain the session, cart, security, language and requested preferences. Analytical, advertising or third-party cookies that require consent should only be activated after a valid choice.
The cookie notice allows you to accept, reject or configure the optional categories and subsequently review the choice. The browser also allows you to consult or delete cookies, although blocking the necessary ones may prevent the cart, checkout or account from functioning.
Newsletter and communications
Operational communications regarding order, account, security or service are sent when necessary for the relationship. The newsletter and optional offers are based on consent or another valid legal basis; The user can unsubscribe using the included link or by writing to the indicated contact.
Attention, complaints and alternative resolution
For questions or complaints write to europe@tattooproton.com and include order number and relevant documentation. Tattoo Proton will try to respond by a durable means and resolve the incident directly.
If a consumer complaint is not resolved, at least one competent accredited alternative resolution entity will be informed and whether Tattoo Proton will participate in the procedure. Participation will be voluntary unless there is adherence or a mandatory rule.
The European ODR platform was removed on 07/20/2025; For this reason, the old link, which no longer processes claims, is not included.
force majeure
Neither party is liable for delays caused by unforeseeable or unavoidable events beyond its reasonable control. Tattoo Proton will inform where possible and take proportionate measures to reduce the impact. This clause does not exclude legal rights to refund or termination where applicable.
Applicable law and jurisdiction
These conditions and the contracts concluded through the site are governed by Spanish law, without prejudice to any applicable mandatory rules. Where the customer is a consumer habitually resident in another country, the choice of Spanish law does not deprive them of the protection afforded by the mandatory provisions of the law that would apply in the absence of that choice, particularly in the cases governed by Article 6 of Regulation (EC) No 593/2008. Disputes will be submitted to the courts with jurisdiction under the applicable procedural rules and rules of private international law. Consumers retain the protective jurisdictions available to them, including, where applicable, the courts of their domicile; within the scope of Regulation (EU) No 1215/2012, Articles 18 and 19 apply. Any jurisdiction agreement is effective only if it meets the legal requirements and does not restrict mandatory rights; in relationships exclusively between professionals, individual and valid agreements permitted by law remain unaffected.
Integrity, changes and contact
If a clause is invalid, the remaining clauses will retain their effectiveness and the affected provision will be interpreted in the valid manner closest to its purpose. Updates govern future purchases and do not retroactively modify an accepted order. For any question: europe@tattooproton.com.